FAQ

What is twokart.com?

twokart is a marketplace for creative, inspiring objects to preserve Indian art and heritage. We scavenge to find best in class Indian art, life-improving products designed to last. When you shop through twokart, you purchase directly from the individual artisans and designers behind your products – and you support their livelihood.

How do I find new products?

We discover new products in a variety of ways: through our talented team; through our engaged community of designers, artists, producers; and through our members, who also have the opportunity to create for unati.

How do I contact you?

We can be reached via https://twokart.com/contact-us/ for designer recommendations or product inquiries or any other issues.

Can I order by phone?

Unfortunately as of now NO. You may place your order by visiting our website https://twokart.com

How do I check status of my order?

You can easily check the status of your order by logging in to your account and checking your ‘Track my order’ page.
What is the shipping time for order?

The “Shipping & Returns” tab on the product detail page will say how long it will take for the seller/designer to ship the product. On average an orders take 5 to 15 days to arrive once the seller has shipped your items, this may vary depending your delivery location. As always, if you have any questions about your order, our Support Team is standing by to assist.

Can I change my order once it has been placed?

Please contact us as soon as possible. We will do our best to accommodate your request.

How much does shipping cost?

Generally all products listed on twokart offer free shipping however some products incur shipping costs. This varies depending on the item, method and location of delivery. Any applicable shipping costs and taxes will be calculated at checkout after you have specified your shipping destination.

How can I expedite shipping of my order?

Please know that shipping times vary and are often not negotiable. However, if you would like to expedite delivery after initial dispatch, please contact our Support team as soon as possible for shipping options. The service fee for expedited deliveries varies according to method and location of delivery.

Is it safe to use my credit card online at twokart.com?

Absolutely yes! twokart uses best in class website encryption to process payments and manage your personal information. All your information is safe and secure at all times.

What payment options do I have?

We currently accept every payment method used in our country UPI, Debit/ Credit Cards, Net Banking, Paypal

How do I start selling on twokart.com?

To become a part of the twokart community of sellers/designers and artisans from around the country, visit https://twokart.com/how-to-sell/ and apply to become seller or click here to get started